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About

Decatur Med-Surg Clinic is a doctor in Decatur, AL.

Decatur Med-Surg Clinic Review Summary

The summary was generated by AI, based on reviews.

Pros

Patients praise the friendly and caring staff at Decatur Med-Surg Clinic, citing their professionalism and willingness to listen to concerns. The clinic's convenient location and flexible scheduling options are also appreciated. Many reviewers have reported positive experiences with the doctors, who are described as knowledgeable, thorough, and empathetic. The clinic's cleanliness and modern facilities are also noted as a plus.

Cons

Some patients have reported long wait times, which can be frustrating. A few reviewers have mentioned that the clinic can be short-staffed at times, leading to delays. Additionally, some patients have reported difficulty in getting prescriptions filled or refilled in a timely manner. A few reviewers have also mentioned that the clinic's communication could be improved, with some experiencing difficulty in getting callbacks or responses to questions.

Review Rating Chart

Healthgrades: 4.5/5

Vitals: 4.3/5

Ratemds: 4.2/5

Zocdoc: 4.8/5

Google Reviews: 4.4/5

Initializing review summary...

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Scott Davis
Scott Davis -Google user
5 years ago
Med-surg is certainly not like they used to be. I have been here for four hours and still waiting on the doctor to consult for a work physical. It’s sad that all the money going in to healthcare produces such a poor service. I would not...Read More
C. Parker
C. Parker -Google user
11 months ago
Better than any other clinic unless you’re in a hurry.
N G
N G -Google user
a month ago
Needed to follow up with someone for pain following a motor vehicle accident and was told they don't treat anyone involved in wrecks and that I would have to go to the ER. This was after I explained that I had already been treated at...Read More
Dont worry about What my name is
Dont worry about What my name is -Google user
a month ago
I like them because at least they are open seven days a week When people actually need them on the weekends, not like you. Other clinics that are not open just because you don't want to be open and don't care. The people on the...Read More
Katharine Kershaw
Katharine Kershaw -Google user
7 months ago
Completely insufficient disabled parking when the parking lot is very spacious. Also, building looks neglected and dirty inside and out. Evidently staff have spoken to the owner about improvements (owner is a practicing doctor there) but their requests for improvements have fallen on deaf...Read More
D
D -Google user
4 weeks ago
If you have UNITED HEALTH CARE insurance. Don't waste your time I was told they don't except it. You need $135 or you need to go to the emergency room
Roger Campbell jr
Roger Campbell jr -Google user
3 months ago
I've had great experience here thr staff is nice.great pkaceto go never had to wait no longer then 30 minutes at the most .
jim prince
jim prince -Google user
9 months ago
I have been seeing my doctor at Medsurg for many years. Dr. Frances is the absolute best family physician I've ever seen. I have all my Lab work done there and they are always friendly and accommodating. I highly recommend them.
Carcina Summerford
Carcina Summerford -Google user
a month ago
Sign says open later but stopped seeing patients before 2pm not a single person waiting!
Kaytlyn Roberts
Kaytlyn Roberts -Google user
5 months ago
The ladies at the front were very polite and helpful but the woman in the lab was rude. Don’t recommend unless you don’t need labs done.
kelly smith
kelly smith -Google user
a year ago
Took my wife (previously diagnosed with pneumonia) into Med Surg Clinic on 1-20-2024. The nurse practitioner (Debra) and nurse (Mona) were beyond fantastic. I've never seen such a great level of care anywhere else. The xray tech even helped me get my wife into the...Read More
Marlita Johnson
Marlita Johnson -Google user
2 years ago
I’ve never been to a clinic where they never once listened to the lungs or checked in on patient after the initial seating into a room. Swab a nose and wait for results that were to take 45 minutes and an hour and a half...Read More
Corey O'Connor
Corey O'Connor -Google user
10 months ago
I used the place years ago and wasn't impressed. However, I recently had to undergo a procedure here and the place is so much better now. I highly recommend them for your outpatient procedures.
Mr. John Howard
Mr. John Howard -Google user
4 months ago
If your in a hurry, go elsewhere. Still here and taking forever. I'll never go back.
Suzanne Colley Moore
Suzanne Colley Moore -Google user
2 years ago
I am sitting here now, have been here over 2 hours. One couple left about 30 min ago because they had been here over 2 hours. A little while afterwards, a nurse came out and called the lady’s name. Upon learning she had left, she...Read More
elliott78895
elliott78895 -Google user
2 months ago
Every time I go there the staff is excellent
Denise Smallwood
Denise Smallwood -Google user
2 years ago
Derrick Randolph is the Nurse Practitioner here he is great. I have been seeing him every time I go he takes good care of me. The other staff are great. I'm very comfortable with all of them.
Richard Mcgaugh
Richard Mcgaugh -Google user
a year ago
Spent 30 mins filling out paperwork and waiting only to be told we don't accept your insurance. … More
Alisha Sanchez
Alisha Sanchez -Google user
5 years ago
Yes the wait time was a little longer at my visit but well worth the wait !!!! Nurse practitioner debra Phillip's is absolutely wonderful!!! She explained everything to me and was so kind !!! I will be back ....sometimes the in and out … More
Donna Cunningham
Donna Cunningham -Google user
3 years ago
Couldn't ask for a better Experience than mine on Sunday With Debra Phillips. She was very thorough very patient Took her time and explained every test that had been reformed performed every … More
Marlita Johnson
Marlita Johnson -Google user
2 years ago
I’ve never been to a clinic where they never once listened to the lungs or checked in on patient after the initial seating into a room. Swab a nose and wait for results that were to take 45 minutes and an hour and a half...Read More
Suzanne Colley Moore
Suzanne Colley Moore -Google user
2 years ago
I am sitting here now, have been here over 2 hours. One couple left about 30 min ago because they had been here over 2 hours. A little while afterwards, a nurse came out and called the lady’s name. Upon learning she had left, she...Read More
Richard Mcgaugh
Richard Mcgaugh -Google user
a year ago
Spent 30 mins filling out paperwork and waiting only to be told we don't accept your insurance. More logical to ask the type of insurance first before I give you all of.my information
Alisha Sanchez
Alisha Sanchez -Google user
5 years ago
Yes the wait time was a little longer at my visit but well worth the wait !!!! Nurse practitioner debra Phillip's is absolutely wonderful!!! She explained everything to me and was so kind !!! I will be back ....sometimes the in and out doctors aren't...Read More
Donna Cunningham
Donna Cunningham -Google user
3 years ago
Couldn't ask for a better Experience than mine on Sunday With Debra Phillips. She was very thorough very patient Took her time and explained every test that had been reformed performed every medication she was Prescribing. Also tell me if I had any problems...Read More

Features

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Amenities

check icon Restroom

Planning

check icon Accepts new patients
check icon Appointments recommended

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