I honestly think it's ridiculous that I can't put a "5" without it asking "How did we disappoint you?". Who said I am disappointed? Like, maybe I just don't recommend barbers. Maybe I don't have friends. Y'all don't know, and I feel like if I...
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I honestly think it's ridiculous that I can't put a "5" without it asking "How did we disappoint you?". Who said I am disappointed? Like, maybe I just don't recommend barbers. Maybe I don't have friends. Y'all don't know, and I feel like if I left it at a "5" it would ding the store I frequent. That, in My honest opinion, is dumb, because it makes it look like the store screwed up, when in all reality, it's corporate acting like a neutral answer is negative.
The store itself is awesome, the manager is awesome, and the whole team is great. I have no complaints with them. They deserve 10s.
Only issue is with your dumb feedback form.
Fix your feedback form and realize that sometimes a neutral response is not always negative.