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Jerry Biggers Chevrolet, INC. in Elgin

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4.3 (941)

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Jerry Biggers Chevrolet, INC. is a chevrolet dealer in Elgin, IL.

Jerry Biggers Chevrolet, INC. Review Summary

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4.3

(941 Reviews)

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Kevin Herrera -Local Guide

8 months ago

This place is amazing!! I brought my truck here after a 1200 mile trip and they are worlds ahead of the Chevy service department back in Pueblo, Colorado. I was very satisfied with the service provided but more so the customer service.Eddie Iniguez was very...Read More

Al Cannestra

4 years ago

Bought a lot of cars and trucks over the years but this was by far the easiest purchase yet. Our salesman Todd Sauer was absolutely fantastic. He listened to our concerns and our wants and presented us with options. He didn't just...Read More

Michelle Loconte

2 years ago

Let me say, in general I HATE dealerships. I hate all the additional pressures of being sold to and on top of an already stressful process. We stumbled on to Biggers after absolutely appalled by Ziegler Chevy in Schaumburg. We were wandering the lot noticing...Read More

Katherine Diehl

6 years ago

My buying experience was a positive, comfortable one due to my sales representative, Tom Hess. I haven't had to purchase a vehicle in 10 years and was completely dreading it. Tom was friendly, professional, honest & very knowledgeable. I was not there ALL day like...Read More

Beverly Tychsen

a month ago

I just purchased a new RS Traverse at Biggers Chevy. This is our fourth vehicle we have purchased at Biggers and each time Jeff Purcell was our sales rep. Jeff was extremely helpful in the purchasing process. He listened to what I wanted and matched...Read More

Ryan Hantak

7 months ago

Eric Horne

4 weeks ago

I had a significant engine repair to my 2019 Colorado. Your awesome service writer, Gretchen, handled my issue with complete professionalism. It took several weeks for parts arrival and to complete the detailed repair. All normal for this issue.I picked up my truck yesterday and...Read More

Angel Flyer

3 weeks ago

Highly recommend this dealership. Everyone is so helpful. Everyone genuinely wants to help you here. I’ve purchased multiple vehicles from Biggers Chevy. I’ve only serviced my vehicle here as well. I moved to Milwaukee and still go to Biggers to service my car. I wouldn’t...Read More

Janice Krinsky -Local Guide

2 months ago

We bought an Equinox EV 3LT last night. Randy was our sales agent. It was probably the best car buying experience I've ever had. He didn't try to play games with pricing and offered us a really fair deal at the outset. I brought my...Read More

Molly Perzt

5 months ago

Been going here for 10+ years. Whatever change in management over the past couple of years has turned this place into paying premiere prices for the worst service. Biggers used to take care of their customers, take pride in their service, and treat you like...Read More

Amy salazar

3 months ago

Purchased a vehicle through Edwin, and it was a great experience. Edwin was very professional and knowledgeable of the vehicle, Edwin made the buying experience stress free, and all the employees are very friendly and very welcoming. This is our third time purchasing a vehicle...Read More

Ryan Pelto

3 months ago

Purchased a car from out of state working with Bobby. Great communication, and straightforward pricing. Bobby had great attention to detail following up on my numerous questions, providing additional photos, addressing my concerns, and even picking me up from airport. Best experience I have had...Read More

Chris

a month ago

I took my car here for an oil change, tire rotation and an inspection. They claimed that I had a leaking water pump and an axel seal was leaking oil. They claimed i had over $4k in repairs that needed to be done....Read More

Maggie

4 months ago

Been coming here for over a decade, but no longer. Bought a car, and leased 2 others over that time. Used to love them. However, after recent experiences I could not emphasize enough for you to avoid this place at all costs.I used their service center attached to the dealership since I got my first car, and had great experiences with attentiveness and care from the team. This has NOT been the case the past 2 years. (I blame Roger and Mike in service, they are awful).My first problem, I had an issue that needed repair. I was quoted over $3k, which was absurd bc I got the best warranty they offered when I purchased the car. Was told it wasn't covered. I knew this was false, and fought with them for forever about it. Was treated so rudely by Roger and Mike, treated me like I was dumb and they know better. I gave up and paid the $3k, for something that was covered in the warranty.Three weeks later, ANOTHER problem. "Faulty part" I was told. Then was given a nearly $1k quote, told the warranty only covered *some* of it. I fought this again, bc they are wrong and it IS covered. Roger and Mike treated me awful, once again.After their treatment this time, I vowed to never give my business to Biggers EVER again. I went to a different mechanic that same day. It ended up a $200 repair (Biggers said $1k). Why was it so much cheaper? Because the mechanic shared me with that Roger and Mike were not even submitting all the parts they were quoting me!!! The warranty DID cover these parts, like I have been telling them. I believe they are scamming, or at the very least being highly unethical. They lied straight to my face, multiple times. And cost me THOUSANDS of dollars. Roger and Mike are the management and they are doing this customers, knowingly.If this is how they treat someone who knows Jim, the owner, imagine how they will treat you or anyone else.AVOID THIS PLACE UNTIL THE SERVICE DEPARTMENT IS INVESTIGATED !!!!!!!!!!!!!*Do not leave a comment telling me to call Roger (the number you always leave for any review). You know who I am, I will only speak to whoever is ABOVE Roger and Mike, and they must contact me directly as they have my information.*

Oscar Castro

5 months ago

Each individual I interacted with was pleasant and professional.The problem was that the oil change took nearly two hours. If wait times vary significantly from the norm (we've been getting oil changed with you for ten years), the customer should be aware of that beforehand.The...Read More

Paul Adeyemo

4 months ago

I am not happy the way I was treated on 08/15/2024 at Biggers Chevrolet when I went for my vehicle service (oil change and other services), which is still under warranty. I told them also I would want my car to be watched after the...Read More

JANA Timm

5 months ago

Jeff Purcell provided excellent service. He listened to my needs, helped me sort through my options, and I can't be happier with my new Trax.Everyone I worked with at Jerry Biggers was friendly, professional, and highly knowledgeable.

Josie Davis

7 months ago

I bought a car for my son, Diego Montes was very helpful he is very professional and knowledgeable, friendly. Excellent customer service. He went above & beyond in helping me getting the best vehicle for my son. & the process was easy and fast. I...Read More

Jared Briant

6 months ago

My wife and I had a great experience buying our 2024 Chevy Silverado LT from Biggers Chevrolet. We had done all the research in order to decide exactly what we wanted prior to visiting several dealerships. We did internet research for prices and found Biggers...Read More

maria lopez

5 months ago

I don't understand why my oil change cost 16% more than it did 7 months ago. Even then, the price had just gone up 34%. April 2022 it cost 49.38 (that's how much it cost during the previous 4 years). Nov 2023 it cost 66.64....Read More

John Tyson -Local Guide

3 months ago

I took my Cadillac CTS for the TCM to be reprogramed and the anti theft to be reprogramed. The couldn't reprogram the TCM but they were able to inform me that it was because of electrical problems. I had problems with my speed I couldn't...Read More

Rob Perry

8 months ago

I took my Buick to Biggers out of convenience. I’ve taken my Buick to Biggers because of quality. I’ve had much service done through the years - both routine and required. They’ve always been thorough, fair, and forward with their expectations. For occasional emergencies, they’ll...Read More

Kai Rush -Local Guide

5 months ago

Great experience! I bought my first American car in 27 years, but with the EV revolution and Chevy Bolt being a big hit in the EV world...I made the splash back into American Engineering. Diego was great and the price was straightforward. No upcharges...Read More

Donald Gibson

10 months ago

Gretchen- my point of communication was terrific. Nice. Informative. Everything you’d want for that.Repair-wise, it appeared to be expensive guesswork that yielded no results. Tossed a few parts at the issue. They didn’t work. Eventually quoted me a “give up” quote of 11 thousand dollars...Read More

chris kokat

7 months ago

My car buying and trade in experience was excellent at Biggers Chevy.My wife and I needed a bigger truck, specifically a 2500 HD, over our existing Silverado 1500 to pull our travel trailer as ride with 1500 wasn’t comfortable.Bobby Mengler was our sales representative and...Read More

Dustin Garrelts

9 months ago

Very disappointed in my experience. Called to make an appointment on a trans flush. with a gasket change. was told it was $270 for a flush plus $14 for a gasket. great. I call again a day before my appointment to guarantee those prices are...Read More

Dolores Duncan

6 months ago

If a customer buys a used car without an extended warranty due to the cost, they shouldn't have problems with the air conditioning in the car in less than 3 months. Especially if the air conditioning has only been used two times.Edit here: How...Read More

Margaret Egan

11 months ago

Our 20! year old Malibu was taken care of promptly and well. No extras pushed on us, and the pricing was fair.We even got to bring our 14 YO blind dog with us and he was greeted with smiles and even offers of water...Read More

Derek

a year ago

The team at Jerry Biggers Chevrolet made the entire experience simple, painless, and easy. From the moment I walked through the door and was greeted by Coke Lafollette, until I drove off the lot in my new vehicle, my expectations were exceeded. Coke was extremely...Read More

Steve

a year ago

Outstanding emergency repair service on a Saturday morning: I was visiting the area for an extended weekend 800 miles from home, when on Friday evening the dash showed a check engine light, the information center warned about a transmission issue. First thing Saturday morning...Read More

Christie Nyquist

a year ago

The service team was rude - we had a replacement for part of the interior that they implied we didn't need (although they are the ones that ordered it for us). Once we arrived it took 10 minutes for them to find the part/ we...Read More

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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Jerry Biggers Chevrolet, INC. Review Summary