I absolutely LOVE this holiday. I have had nothing but wonderful customer service here. I typically go to this Holiday in the morning before I have to work, and I see the same employees. I am always treated with a smile and a hello. I...
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I absolutely LOVE this holiday. I have had nothing but wonderful customer service here. I typically go to this Holiday in the morning before I have to work, and I see the same employees. I am always treated with a smile and a hello. I receive the most outstanding customer service from the morning manager. I am not sure of his name, but he is an older gentleman and he always goes above and beyond with anything I need or ask. I like to go to Holiday specially for their chai tea.
One morning, I went over to the coffee area, and there was no chai. This was starting my morning out poorly, because I was looking forward to it. I didn't need gas that day, I stopped in ONLY for the chai. I went up to the counter and asked if they still have some, wondering if it would be coming back at some point. The manager said that it was replaced with some black cherry drink. I said oh, and was about to walk out. He said wait a minute, I think I have some in back. He went to the back and took a package of the tea mix, brought me over to the station, and advised that I fill my cup with hot water and he would pour some of the mix in my cup. He said he would pour as much as I wanted. Once my drink was just the way I like it, he said that he would keep this bag behind the counter and whenever I wanted chai tea, that he would have it right there for me.
This was such a small act that gave me a wonderful impression of this store. I can see why he is the manager. This small act made my entire week. His employees should look up to him, and follow in his foot steps.
This was the best customer service I have ever received. I highly recommend stopping by this Holiday in the morning and saying hello to the wonderful manager!