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CarLotz is an used car dealer in Chesapeake, VA.

CarLotz Review Summary

The summary was generated by AI, based on reviews.

CarLotz at 1447 S Military Hwy has a solid reputation for providing a hassle-free car buying experience, with customers praising their transparent pricing and helpful staff. While some reviewers mentioned minor issues with vehicle condition, most were satisfied with their purchase.

Review Rating Chart

Google: 4.4/5

Yelp: 4.5/5

Facebook: 4.7/5

DealerRater: 4.8/5

Cars.com: 4.6/5

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Reviews & Ratings

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4.8
(994 Reviews)
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Furkan Ozbay
Furkan Ozbay -Google user
2 years ago
Very reliable dealership. I bought 2012 Q5 and I’m very happy with the car. The sales rep was very helpful the car has no issues whatsoever. If you are looking to buy a used car with good price look no further.
getThatchicken bbq
getThatchicken bbq -Google user
a year ago
The best customer service and what a selection of cars and trucks, suvs. I Definitely recommend to friends. I bought a car for our grandson absolutely no hassle
Christian Decasa
Christian Decasa -Google user
a year ago
Customer service was amazing. All the staff were very nice and helpful in any way. I purchased a 2006 Jeep Commander from them and on the way home encountered a problem and they told me to bring it in and i did. they did a...Read More
Jewels By Alyssa (J.B.A)
Jewels By Alyssa (J.B.A) -Google user
4 years ago
I had a really wonderful experience purchasing a vehicle here. As my first experience purchasing a car, I believe the process was smooth and easy from beginning to end. The gentleman who assisted me, Kevin, made my first car purchase experience super enjoyable. He explained...Read More
Tony Houghton
Tony Houghton -Google user
4 years ago
Had a great experience at CarLotz. Was very quick and to the point about things. I called ahead to setup a time to test drive and effectively walked in and was handed the keys. The deal on the car I found online was a great...Read More
Lisa Ward
Lisa Ward -Google user
3 years ago
Relaxed car buying experience with super friendly staff. After doing lots of research online, I was able to find several vehicles that met my purchase parameters at what I felt was good & fair pricing. Very good inventory selection with many different models to choose...Read More
Loudest Silence
Loudest Silence -Google user
3 years ago
Buying a car here was so easy and stress free. I typically dread having to buy a car. Marty was excellent! He was friendly and made the whole experience amazing! He went above and beyond to find me the lowest and best rate possible. Would...Read More
Jacob Murphree
Jacob Murphree -Google user
3 years ago
Probably the easiest and less stressful car buying experience I’ve ever had. Everyone inside was super friendly and helpful. No one was pushy. The way this place works is different than your traditional lot. It’s a consignment car lot but I’d highly recommend to anyone....Read More
Eric Huber
Eric Huber -Google user
4 years ago
Fantastic experience! I worked with Kevin, went in for a trade in and not only got more than I expected for my truck, but Kevin was extremely patient and thorough when picking the best finance option for my new vehicle. Would highly recommend anyone looking...Read More
Maressa Weiss
Maressa Weiss -Google user
3 years ago
I was nervous to go to a car dealership alone but I had seen a great deal online and didn’t want to miss out. As soon as I walked in I was greeted by Matt, he was very nice and professional and found the exact...Read More
Teresa Hudson
Teresa Hudson -Google user
6 years ago
This was hands down the best car buying experience I have ever had. The staff was knowledgeable and helpful and no pressure tactics or hard bargaining. I loved the fact that they are paid employees not commission based so they aren't trying to...Read More
l. ayer
l. ayer -Google user
Edited 4 years ago
We love CarLotz! This is our second vehicle purchase from them but our first experience at the Chesapeake location. Got a fantastic deal on a 2015 Highlander and had a flawless experience. Cameron was the total MVP! He was attentive, thorough, and patient with the...Read More
Accurized Ballistics
Accurized Ballistics -Google user
3 years ago
We had an excellent experience with our purchase of a RAV-4. Tim was our rep, who was very personable and great. I would be proud to have him working for my business. The entire process was a breeze and my wife is very happy with the...Read More
Eisloeffel Family
Eisloeffel Family -Google user
3 years ago
Came here with my mother for her to look around and we were met with an amazing experience and the best costumer service. Sarah was such a sweet and pleasant , hardworking woman, she made sure my mother was comfortable with everything and, jay was...Read More
Raiesha Smith
Raiesha Smith -Google user
6 years ago
This was hands down the best shopping experience I've ever had. I was able to get all the financing in order before I ever stepped foot on the lot. The financial department was excellent with helping me find the best deal possible. After about 3...Read More
Nathan Foster
Nathan Foster -Google user
4 years ago
Short review: 5/5 would recommend! Will go again! Long review: This CarLotz had a better car than I was looking for at the price I was looking for. Within an hour and twenty minutes of arriving I test drove the car and had a quote...Read More
Bruce Cox
Bruce Cox -Google user
4 years ago
Great atmosphere friendly knowledgeable staff. I live about two hours away so Nina was nice enough to do a walk around video of the car which was very helpful. When we got to the dealership Bryan did a great job taking care of us....Read More
Patrick Frazier
Patrick Frazier -Google user
6 years ago
My experience here was fantastic. The thing I loved the most was how hands-off the salesman were. They handed me the keys, let me inspect the vehicle I was interested in buying, and let me know to find them if I had any questions. They...Read More
Stephanie Goodman
Stephanie Goodman -Google user
5 years ago
I just had the best most positive car buying experience. I originally went there just to find out what I actually liked. Gary was helpful in this way. He listened to what I liked and truly seemed like he cared. There was absolutely...Read More
Lacy Burrhus
Lacy Burrhus -Google user
6 years ago
I looked at CarLotz a few times trying to find a vehicle for my daughter, and after more than a month of searching all over Virginia Beach, we found my daughter’s car at CarLotz. I worked with Joanie to purchase the vehicle and she was...Read More

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards