Disappointing Experience with BidBus
I recently had a frustrating experience with BidBus while selling my Tesla Model 3. The highest bid came from Chrysler Dodge Jeep Ram in Huntington Beach. I was assigned Whitney as my advisor from BidBus and confirmed my drop-off date with her.
On...
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Disappointing Experience with BidBus
I recently had a frustrating experience with BidBus while selling my Tesla Model 3. The highest bid came from Chrysler Dodge Jeep Ram in Huntington Beach. I was assigned Whitney as my advisor from BidBus and confirmed my drop-off date with her.
On the day of the drop-off, I arrived 3 minutes early, but was informed that the contact person, Israel, wasn't ready for me. I waited for 90 minutes before Israel finally showed up. During this time, I checked with the front desk for an update on how much longer I would have to wait.
When Israel finally met with me, he seemed unaware of my appointment, asking which vehicle I was dropping off and claiming he hadn't been informed by Whitney. To make matters worse, they tried to lower the bid, citing a so-called "policy" to lower bids every Friday. I expected to be paid the exact amount I was offered and was highly disappointed by this attempt to renegotiate the bid.
This experience was incredibly frustrating. I drove 40 minutes to get there and another 40 minutes back, only to waste my entire morning on a process that was poorly managed and unprofessional. I cannot recommend BidBus based on this experience and felt both Israel and Whitney handled the situation badly.