The Good: They replaced my transmission, got me a new warranty on the new transmission, and called me later after service to address my concerns. The service manager was very kind when we spoke and helped resolve my frustrations. (I did have 2 other KC...
Read MoreThe Good: They replaced my transmission, got me a new warranty on the new transmission, and called me later after service to address my concerns. The service manager was very kind when we spoke and helped resolve my frustrations. (I did have 2 other KC Dodge dealers look at this and they did nothing for me.)
The bad: Not all service advisors are made of the same stuff...
My vehicle went in for a diagnostic, which revealed (same day) that a new transmission was needed. I approved the work as it was covered under warranty, and I was quoted 2-3 days to get the vehicle back.
After 5 business days, I called and inquired as to the status. I was told the transmission hasn't arrived and they are waiting for the delivery. "Looking like next week sometime"
That same quote of "next week sometime" and "waiting on parts" was told to me every week for the next 4 weeks.
Finally, on a thursday, I was told they have the transmission and it would be done in 1-2 days. On that Saturday, I was told it would be the following Monday. That following Monday, I was told that they didn't have all the parts they need and now it will be Thursday or Friday.
That next Thursday, I called the shop and couldn't reach anyone. Friday mid-morning, I called and the reception sent my advisor an email trying to get us in touch. 4 hours later I tried calling again, had reception send another email. An hour later, they called me back. I was told they have all the parts, and it should be done by the end of the day if not then tomorrow.
End of the day, after the shop hours close, I received a voicemail letting me know the vehicle was finished and ready for pick up tomorrow.
Saturday comes, and I get a ride to Topeka (from Olathe, through a hellacious blizzard). Only 1 person is working, and it isn't my advisor. I tried complaining, but the guy just shrugged his shoulders and said that he couldn't speak for what my advisor did. I just paid the guy, got my vehicle, and left.
Leaving the dealership, I notice a large plastic part or shield laying on the passenger floor board. It's the cover that goes near passenger feet. (See image)
Conclusively: They know how to fix a Mopar vehicle. The advisor I had did a very poor job of communicating and put me in a bad spot. By the end, the shop director made it right, listened to my concerns and took action. Good on them!
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