Towbin Dodge Ram

If I had written this review a couple of days ago, it would have been all bad and 1 star. However I'm so happy for an over night email and a couple of people with not only business sense but morals and just plain and simple common human sense to make a wrong right. So with that being said Towbin Dodge Ram deserves this positive review and a big big thank you once again. On March 14, 2025. My son and I went to Towbin to purchase him his first car. His dream as he said was to have him a Dodge Charger and that's just what he found. Our salesman Jeremy was awesome and again congratulations Jeremy on your first child. The finance manager was very pleasant and our conversations were about any and everything for a while but thru it all I stressed to her about making sure that we had the basic service/maintenance plan. As a new car owner even a newly purchased used car has to have that service plan and you have to maintain the up keep of your car even if you don't plan to keep the car long. Everytime I asked about the service plan I got reassurance from her that it was included and to just bring the car back to Towbin to get it serviced because there may be recalls or something that they can/will do at that time and the service would be free because of our plan. We'll 4 moths later something brought us in to the service department so I ask them to go ahead and do the maintenance on it because it would be due soon anyway. This is where things flipped. Found out that after all the service plan wasn't added and that we would be charged for the service. To make this shorter, I spoke to several people including that said finance manager who denied that I ask for the service maintenance plan and decided to tell me that she would call me back after she spoke to the service tech Lawrence who by the way is also an awesome young man. Very pleasant very knowledgeable. However here we are a few days later and I haven't heard back from that finance manager, no call. So after not being able to sleep a couple of nights ago because I was so upset about this I found a place on Towbin's site to send out an email and it was a very long email. I truly did not think anyone would read or acknowledge the email. Boy was I wrong, a few hours later that morning I received a call from Towbin. I didn't get to answer the call because I was busy. I also received a call from a personal cell phone number that came up James Barnett, I missed that call also However my son and I were going out to Towbin anyway to pick his car up from the service department. Once we got there I preceded to tell anyone who would listen about my problem. I was taken to Emily who is a consumer service manager, a true sweetheart, she directed me to James Barnett who is the Finance Director and the person who had called me earlier. I honestly thought James was about to give me more excuses and the run around. No James did just the opposite, James had recieved my email by way of Abdul who is the General Manager of Towbin who had received and read my email and forwarded it to James to take care of it. OMG, when I say that these two men showed me what business men who are passionate about doing good business and making sure that their consumers are treated good and with respect, THEY DID! They have made me a consumer for life and I hope and pray that if either one changes their place of employment to another dealership they reach out and let me know. I felt like the weight of that dealership was lifted off my shoulders, I truly wanted to cry like a baby but I held strong. Thank you so so much Abdul, James, Emily, Lawrence and Jeremy. You guys are beyond awesome and Towbin has a true consumer❣️

Our experience at Towbin Dodge Ram was excellent, no pressure and everyone was very helpful and terrific customer service! We found our Jeep Compass Trail Hawk Monday evening after work and, Tyler was so helpful and went the extra mile to ensure our needs were met and stayed late on Tuesday night to make sure we drove away with this gem. Thank you sso much Tyler and everyone that helped us even the detail crew that also stayed late!! I would suggest this dealer to anyone.

I was a bit skeptical in going to this dealership or any other dealership since I had a bad experience with Autonation USA but I’m so glad that I did. I had Jeremey and he was amazing! He was able to get me out of my current loan with a 2014 jeep Cherokee into a 2024 dodge Hornet. The whole team was very nice and helpful but I specifically want to give a thank you to Jeremey, JJ, and Amy

Sales Reps are amazing and very helpful. Ivan Gutierrez and Taj Rosado know their stuff, I 100% recommend them to anyone looking to purchase a new or used vehicle. We are walking out with a Challenger and a Ram, Towbin has great deals and they actually work with you. Great job Tobin Dodge keep it up.

First car buying experience turned out to be challenging but in the end Micheal and Xander worked there butt off to get me the price and monthly payment asked for. TY both for being patient through the whole process. I recommend working with those 2 at Towbin.

I had a great experience at Towbin Dodge! The whole process was smooth and didn’t take very long at all. I never felt pressured at any point, which made the experience so much more comfortable. I truly feel like I got the best deal possible. Big shoutout to my salesman Tony—he was extremely nice, helpful, and really knew his stuff. Highly recommend asking for him if you visit!

First time buying a car over the internet! Alexander Lawson with Towbin Dodge really made the process easy and was very patient with my paranoia with internet purchase especially for that kind of money. My son was very excited to get his Jeep he wanted and saved for the last 3years. Process was smooth and as worry free as possible. Thanks to the folks at Towbin Dodge!!

Xander L. was an outstanding salesman throughout my car buying experience. He was professional, knowledgeable, and genuinely attentive to my needs from start to finish. He made the process smooth and stress-free, answering every question with clarity and honesty. Xander didn’t pressure me at any point and helped me find the perfect vehicle that fit both my preferences and budget. I highly recommend working with him if you’re in the market for a car his customer service is top-tier.

Qais our sales representative went totally out of his way to find exactly what we were looking for in the Ram 2500 we wanted. He ran up and down the sales lot in a 105 degrees temperature until he found our truck we wanted. We bought that truck and living every moment with. Thank you Qais!!!

Adula a the whole crew wonderful, attentive, respectful and very helpful from beginning to the end. I’m going to be recommending towbin dodge to all friends and family. My experience there was great especially because it was my first time buying a car brand new I really appreciate it. Everybody’s help and information. Thank you Towbin Dodge family.

Me and my husband have bought 3 cars now from this dealership and we are always satisfied! We went back because of an amazing experience with Chef Fred hoping to get him again, but he was off 😥 No biggie another amazing sales man Named Tony helped us and I left with my dream car ! Thank you so so much for everything Tony and Towbin dodge lol !

Chef Fred was a true pleasure to work with… Honest, sincere and forthright… James in finance was clear and concise; didn’t try to sell me a yellow zebra…. ;-) But the back of the house; Amel Sinanvoic is the anchor and the reason I’ve returned to Towbin for more year than I care to remember… Good job Towbin Team!

Jeremy and Valery made our Dodge Ram truck buying experience truly exceptional. From the moment we walked in, they were warm, welcoming, and attentive to every detail that mattered to us. Their friendly demeanor put us at ease, and their fairness throughout the process showed genuine integrity. What stood out most was how deeply they listened and responded to our concerns—not just as salespeople, but as people who cared about getting us into the right vehicle. Their professionalism and personal touch turned what could’ve been a stressful purchase into a smooth, satisfying experience. We couldn’t have asked for better guides through the process.

Lawrence at Tobin Dodge was awesome to work with. He communicated clearly and was very clear on what was going on with our truck. He stuck to his timeline and even got it done a little quicker than he thought. Overall the experience with Lawrence in service was great.

I’ve been coming to Towbin Dodge for 3 years. I always look forward to seeing and dealing with my service rep Hector. He is an outstanding service rep. He is very knowledgeable and always willing to help solve any issues that I may need. I trust him fully to help me make the correct decisions when it comes to any of my vehicles. I look forward to doing business in the near future.

I must say Amin and Ton were absolutely awesome!! They got me the best deal and I was in and out in less than 2 hours! Best car purchase I’ve ever experienced! I’m beyond thrilled with the 2022 Chrysler 300! I cannot recommend Towbin Dodge enough and the sales staff are amazing! 10/10 would definitely recommend!

I recently purchased a new Charger from Towbin, and it was a great experience from start to finish. This was my second time buying a vehicle from them, and they continue to deliver excellent service. Joselyn did a fantastic job, she was professional, helpful, and provided top-notch customer service, which I really value. Jay, the sales manager, worked with me to reach a great deal and followed through on everything he said he would, which was refreshing. Manny in finance also made adjustments at the end that helped finalize the decision. Overall, the team was outstanding, and they’ve definitely earned my business for the next time I’m in the market for a car.

We came in for some work on a car. The shipper damaged the parts so Towbin overnights new posts and had the vehicle completed on our original time expectation. Lawrence kept on the project all the way and made sure we were happy with every aspect. We've been here before and with continuing excellent customer service we will keep coming back.