I had an appointment to take my Mercedes in for device not available message on my command console. After 2 days I called for an update I was told they were back up and won’t be able to diagnose my car until end of week...
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I had an appointment to take my Mercedes in for device not available message on my command console. After 2 days I called for an update I was told they were back up and won’t be able to diagnose my car until end of week or early next week. After 3 more days service person Muhamad called me and said their will be an additional charge of $600 plus $350 diagnosis fee to troubleshoot the problem and was told the repairs could cost exceed 7 - 8 Thousand dollars which is crazy. They charged me $350 diagnostic fee and didn’t do anything because the items in my trunk were the same way I left it. I took the car to my mechanic less than 24 hours my car was diagnosed and fixed for $1100. I recommend if your car isn’t under warranty don’t go there.