What is the process for purchasing a used car from your dealership?

Our sales team will guide you through a hassle-free process, including test drives, financing options, and paperwork.

Do you offer any warranties or certifications on your used vehicles?

Yes, we offer a limited warranty on select vehicles, and all our cars are thoroughly inspected and certified before sale.

Where are you located?

We are located at 2824 Franklin Rd SW.

Can I trade-in my current vehicle?

Yes, we accept trade-ins and will provide you with a fair market value for your vehicle.

Do you offer financing options for used car purchases?

Yes, we have partnered with several lenders to offer competitive financing options for our customers.

Reviews (540) 585-4411 Call Website Photos About

Duncan Service and Preowned in Roanoke

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5 (15)

Used Car Dealers

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(540) 585-4411 Direction Website Reviews

About

Duncan Service and Preowned is an used car dealer in Roanoke, VA.

Duncan Service and Preowned Review Summary

The summary was generated by AI, based on reviews.

Pros

Duncan Service and Preowned is known for its exceptional customer service, with many reviewers praising the friendly and knowledgeable staff. The dealership offers a wide selection of pre-owned vehicles, and their prices are often competitive with other dealerships in the area. Additionally, the dealership has a reputation for being transparent and honest in their dealings, which can give customers peace of mind when making a purchase.

Cons

Some reviewers have noted that the dealership's inventory can be limited at times, which may not provide customers with as many options as they would like. Additionally, a few reviewers have reported issues with the quality of some of the pre-owned vehicles, which can be frustrating for customers who are expecting a reliable ride.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Cars.com: 4.5/5

Dealerrater: 4.7/5

Facebook: 4.5/5

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Reviews & Ratings

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(15 Reviews)

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Denyse Claude-Herzberg -Google user

10 months ago

I had the BEST experience buying a vehicle! Don went out of his way to help us. And Evan made the financial part a breeze. Not to mention they both stayed late on a Saturday! That is great customer service!!! If you need a vehicle,...Read More

toron rodgers -Google user

6 months ago

I highly recommend Duncan for your car service needs. I love that they started with the least expensive first and worked their way up until they found the issue. They kept me informed throughout the process. My car was ready exactly when they said it...Read More

Merri Bastone -Google user

4 months ago

Erin Smith was extremely helpful and kept on top of communication and updates for us. Evan Shuck in finance was also great in providing different options and warranty information. Great customer service and friendly all around!

M Smith -Google user

8 months ago

Over the years, we've bought 5 cars from Duncan. We recently had a most pleasant car buying experience with Erin. She was knowledgeable and pleasant to deal with. She showed us several cars, pointed out the features and helped us choose a...Read More

Laurie Lubinski -Google user

7 months ago

Stress-free car buying? Yes! I thought buying a car would be hard, but it was an excellent experience. Evan was knowledgeable and very nice. I love my car and will definitely be a return customer if I ever need another car. Bonus: free inspections...Read More

Joe Ross -Google user

10 months ago

I have not had the pleasure of purchasing a vehicle from this facility as of yet, but the service department is absolutely phenomenal. The technicians at this location have well over 50 years of combined experience. I have enough faith in this department that I...Read More

Liz Ramey -Google user

a year ago

Great truck buying experience!!! Don our sales representative went the extra mile to drive the truck closer to us for a test drive. After the purchase a light came on and the truck needed repairs. The whole team at Duncan's went out of their way...Read More

Catherine Ferguson -Google user

a year ago

I just bought my 2019 Jeep Compass. Rick, Erin and Don were wonderful to work with. I would recommend them to anyone who is looking for a reliable vehicle.

kristophur wilkerson -Google user

8 months ago

First off I brought my Durango in for a tire change and to get the ac checked because it was blowing out hot air they told me “we have to drain the rest of the ac out and check if there are any leaks then recharge the ac which took about 2 hours to do” everything was fine the ax was blowing cool air but also hot air I had broke My foot so I couldn’t bring it in asap and it was doing that a day after I left from them so when I was able to bring it in to get checked about the air again they looked at it for free since it’s been only about 2 weeks since I got it checked and when they looked at it they found a leak in the condenser which was suppose to be found when they checked it for 2 hours when they recharged it they even put dye in it but now they find a leak in the system that was suppose to be found the first time I brought it in so they charged me 825 for the services which I had a problem with because they drained it for 2 hours with dye but said “the hole was to small to pick up” so as the customer since I did what I was suppose to do I spoke to the manager about this and he was just being rude like it’s not on them that the leak still there like it wasn’t something they missed they took off a 100 dollars which still does not Compensate for the situation since it was not Something that just popped up the mechanic even said “the hole was to small and it didn’t pick up the hole” instead of trying to blame the customer and take responsibility for what they missed they want to charge me as if they didn’t Know I was already having ac issues and nor did the manager want to deal with it kept cutting Me off and saying what do I want I wanted to be heard and understood but I just felt rushed even told me go somewhere else to see if it’s different and it’s not about the fact of the price it’s about The fact of them missing the hole in the system if they would have found it when I brought it the first time then of course I feel I should pay but I should not have to pay for something they missed and it’s just wrong

Diana Dunleavy -Google user

8 months ago

I bought a Lincoln Nautilus from them, and they didn't tell me until I signed the papers that they didn't have the door code to open the doors. Not only that, but they only gave me one key fob and no manual. Very disappointing!!

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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Duncan Service and Preowned in Roanoke

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Duncan Service and Preowned Review Summary

Pros