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About

Auto Alley is an used car dealer in Roanoke, VA.

Auto Alley Review Summary

The summary was generated by AI, based on reviews.

Pros

Auto Alley has received praise for its knowledgeable and friendly staff, who are willing to take the time to explain repairs and provide estimates. Many customers have reported feeling comfortable and trusting of the shop, citing their honesty and transparency. Additionally, the shop's prices are often considered reasonable, and they offer a warranty on their work.

Cons

Some customers have reported longer-than-expected wait times for repairs, and a few have experienced issues with communication or misdiagnosis of problems. A small number of reviewers have also mentioned that the shop can be busy, leading to a somewhat chaotic atmosphere.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Facebook: 4.8/5

BBB: 4.5/5

DealerRater: 4.5/5

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Reviews & Ratings

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4.8
(84 Reviews)
5
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1
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Wendy Gates
Wendy Gates -Google user
10 months ago
After looking at MANY used cars from other dealers in town, we were delighted to see how amazingly clean the insides of these cars were! Mark was knowledgeable about his vehicles and confident that he has great cars! We were helping my mother look for...Read More
Rebecca Knight
Rebecca Knight -Google user
2 years ago
I’d give a 10+ ⭐️ if I could, this man is honest,he is picky about his cars so goes the extra mile to be sure they are clean and well kept vehicles! I am too so that was just one plus for me! Friendly, so...Read More
JEDI SHADOW
JEDI SHADOW -Google user
2 years ago
Buying from Auto Alley was a pleasurable experience, I was provided with great service and felt very welcome! Great Car and a great price! 10/10 would definitely recommend to family and friends -Ethan K
robert glenney
robert glenney -Google user
11 months ago
I recently purchased a Honda pilot from Mark. I been so happy with this vehicle. Mark has a relaxed friendly and honest approach with his customers. Mark has a great knowledge of Honda and Toyota vehicles. He has maintained an excellent...Read More
Laura Ratcliffe
Laura Ratcliffe -Google user
7 months ago
Mark at Auto Alley is incredibly knowledgeable about the cars he sells, and it's clear he and his wife put a great deal of time and effort into cleaning and sprucing them up. I bought one from him last winter that has remained in excellent...Read More
Bonnie Stewart
Bonnie Stewart -Google user
8 months ago
I had a positive experience buying a vehicle from Mark. He has extensive knowledge and experience in this business. His patience, honesty, and communication skills made me so comfortable. I was not stressed at all buying a car from him. I will highly recommend...Read More
KTS317
KTS317 -Google user
7 months ago
I just bought a Honda CRV from Mark yesterday, and truly it was the best car buying experience I've ever had. Not only is Mr. Tate knowledgable about the cars he sells, as he puts it, "I wouldn't sell anything I wouldn't want my close...Read More
Brian Gates
Brian Gates -Google user
9 months ago
We have now purchased two vehicles from Auto Alley. Mark is very easy to work with and is extremely knowledgeable about the cars he sells. He took the time to show me the process he goes through in trying to find the right car to...Read More
Shaquille Wells
Shaquille Wells -Google user
a year ago
Mark is a friendly, honest, and knowledgeable guy. He made sure every detail of the car was clean inside and out. The car looked brand new after he and his wife finished detailing it! He even gave me details on how to keep the keep...Read More
Jon Katerba
Jon Katerba -Google user
a year ago
This is the 2nd used car we've purchased from Mark in 2 years. I would not trust anyone else in the area. Honest and reliable are 2 things that come to mind when I think of the experience. If you are looking for...Read More

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