They will treat you like a family member here. No games or tricks. I happily drove over 80 miles, one way, to purchase a new Lexus at this dealership, after wasting my time trying to buy at 6 other Lexus Dealerships.
Ricardo...
Read MoreThey will treat you like a family member here. No games or tricks. I happily drove over 80 miles, one way, to purchase a new Lexus at this dealership, after wasting my time trying to buy at 6 other Lexus Dealerships.
Ricardo at Crown Lexus gave me the lowest price and an amazing buying experience, hands down!
I was looking to purchase a new Lexus as an anniversary gift for my wife.
After not being able to reach a satisfactory deal on a new Lexus at any of my local Ventura County/ So Cal Lexus Dealers (and actually having been belittled and humiliated by a salesman at Thousand Oaks Lexus, in the public lounge, with my family, while trying to make a deal there, please see my review and buying experience with them,) I began to work with Ricardo Luna at Crown Lexus in Ontario.
We were looking for a specific model, color and option and through the Lexus website, I discovered that the Lexus Dealers in Ontario, Santa Barbara, Palm Springs, Woodland Hills, Valencia, Thousand Oaks and Mission Viejo had the cars with the options we wanted.
Most of the dealers would not go under sticker price.
A few dealerships went under slightly under sticker.
Ricardo at Crown Lexus beat out all of the other dealerships and went under sticker significantly. He even made me aware that I was eligible for a $1k Military rebate, which none of the other dealers informed me of.
The buying experience at Crown Lexus was great. We were greeted at the dealership by an extremely friendly young man in front (sorry, did not get his name) who directed us to our scheduled appointment with Ricardo.
Ricardo was extremely kind, friendly, helpful and professional. He answered all of our questions about the process. After the test drive, we worked with Daisey and Steve in the finance department. They were extremely friendly and helpfull. I came pre financed from my credit union, but ended up going with Lexus financing as they beat my credit union. The process was fast and easy.
Ricardo stayed with us after we sealed the deal and spent a lot of time with us showing us how to set up the various systems and safety technologies. He even went out of his way to make sure our daughter had some snacks.
To the General Manager-I would like to commend Ricardo Luna for his hospitality, honesty, customer support , attention to details and for the hassle free, no gimmicks, games or pressure buying experience he provided to us.
We will be returning here for an additional purchase soon.
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