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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Pasco, WA.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4
(188 Reviews)
5
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1
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Alex
Alex -Google user
3 months ago
They need to hire better staff. I was helped by this guy named Mauricio. Their sense of urgency to the customers needs is very low. I came in because I paid my bill last month. Now, they're trying to charge me double claiming I didn't...Read More
Trevor Baker
Trevor Baker -Google user
2 months ago
Store manager and staff was amazing! They made things super easy and made our experience wonderful. The broke down everything for us so that we understood exactly what we were getting. We're super happy and definitely recommend going to this location. We will be letting...Read More
GM
GM -Google user
3 months ago
Today I visited this store on rd 68, in Pasco, wa, since it was close by my house. Austin was extremely helpful and courteous explaining the process and what they could offer me a long standing customer. His patience were as strong as...Read More
Scott Wanner
Scott Wanner -Google user
3 months ago
We've been with T-Mobile for many years. When they opened this outlet it became our go-to. Today I dropped in to ask for assistance putting a screen protector on a new tablet since my attempts are always just "okay". Mauricio was able to quickly...Read More
celina martinez
celina martinez -Google user
3 months ago
Alejandro was great to work with. Met every single one of our needs and we walked out very happy. Frankie was also a lot of help in answering some of our questions. Great guys to work with!
Juri T
Juri T -Google user
2 months ago
I own an original Motorola brick I used in 1990 in my collection so I’ve been in this game for awhile. Took in 3 phones and switched from Att to T-Mobile. The staff at this shop are #1 in my book. Period!
Hunter Hoegemeyer
Hunter Hoegemeyer -Google user
4 months ago
Austin gave us a great experience in transferring from AT&T to T mobile. Updated us on all the promotions and was very knowledgeable. Thank you and will be coming back again!
Wendi McIver
Wendi McIver -Google user
3 months ago
Let me tell you about Franky! He listens, he understands the assignment, and literally makes sure you are NOT missing out with the savings or deals. Thank you Franky you are the BEST, literally!
Kyle Kyle
Kyle Kyle -Google user
5 months ago
Recently switched from Verizon and the staff was great. Alejandro and Justin are amazing and explained everything quickly. I was able to get everything I needed done!
Emma Y
Emma Y -Google user
4 months ago
We had an amazing experience here! The employees were very kind and helpful and we will be coming back! AT&T sucks btw

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly