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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Albuquerque, NM.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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3.4
(154 Reviews)
5
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1
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Carol Cole
Carol Cole -Google user
2 months ago
Angel is hands down one of the best sales associates I've ever worked with. She was very hands on and helpful with whatever I needed help with. She's very experienced and knowledgeable. She's the only person I like to work with when I come in....Read More
mimi kha
mimi kha -Google user
4 months ago
It was a long day from work, but I must stop by store for upgrade my phone devices. I have been stop by several t-mobile store near me which was not so good experience, so I wasn't expecting at all for my services....Read More
nmcityrocker
nmcityrocker -Google user
a month ago
The young man named Eli who I dealt with there today was patient , professional and extremely helpful. (There was also a young woman employee there whose name I didn't get who was also helpful ). Much MUCH appreciated.
Meg Dior
Meg Dior -Google user
5 months ago
Signed up with t-mobile recently and this is the location to go to. Kiara is amazing and hooked it up during the sales process! AND after two other stores messed things up I got Demetri in this location and he solved EVERYTHING and even said he...Read More
Todd Clark
Todd Clark -Google user
3 months ago
Dimitri was super helpful. We came from a corporate TMobile store that was confusing and unhelpful. He was able to explain everything to us quickly and easily.
Martha Cullison
Martha Cullison -Google user
9 months ago
I received a bill from T-Mobile that was outrageous! I couldn’t remember my pin so the online tech worker recommended that I go to the store because they were the ones with permission to change it! The young man who assisted me, Zach, went over...Read More
Seleste Avitia
Seleste Avitia -Google user
a month ago
I really enjoyed the customer service there, big shout out to Jayleen for helping me with what I needed and being patient with us. Thank you again!
whitney hedlund
whitney hedlund -Google user
9 months ago
Demetri was so incredibly helpful!! We went in to add some things onto our line and he did everything to give us the absolute best deal! His customer service and overall knowledge of his work was a 10/10. Mind you we also went in an...Read More
Michael Wood
Michael Wood -Google user
3 months ago
Amazing service from a gentlemen names David. If you go, ask for either him Dio or Demitri. Great workers
Kory Edkin
Kory Edkin -Google user
8 months ago
Fantastic experience when in there to get my son his first cell phone and Ray from T-Mobile did a great job. We were in and out of there in 25 minutes no hassles.
Ray
Ray -Google user
11 months ago
Such a great experience at this locations. The manager and staff had smiles on their faces and were willing to assist with any questions I had! Would recommend, I’ve only ever had GREAT service here.
Sabrina Minnix
Sabrina Minnix -Google user
3 years ago
I want to thank Demetrius and James! They had a lot going on and they handled it very well. They were able to get me the answers I needed and made my purchase smooth. James was a lot of fun to work with. He kept...Read More
Hernan Jr Navarrete
Hernan Jr Navarrete -Google user
3 years ago
I forgot to post my review i been a very busy man. I like to thank Alex for explaining me about the discounts and the rates of the Magenta Plus and all of its features. Plus for providing me with Excellent customer service, very professional at...Read More
Jose Reyes
Jose Reyes -Google user
3 months ago
Staff was able to help me with all my needs!
Sann Pham
Sann Pham -Google user
4 years ago
My credit goes to Alex, as a group coming in late and asking a lot of questions about the iphone watches, he kept his professionalism. The entire conversation he didn't try to rush to leave when it was coming close to closing, he didn't try...Read More
Sergio Martinez
Sergio Martinez -Google user
11 months ago
Demitri was amazing helped me with everything on my bill and will recommend this store to all my family and friends. Easy and fast!
mary d
mary d -Google user
6 years ago
My Mom and I went to this store and Nathan took care of us, answered all our questions clearly, walked us through everything we needed to know and made sure all our needs were met. We stepped out of the store happy and content with...Read More
Bernadette Mullins
Bernadette Mullins -Google user
3 years ago
NICOLE is amazing! I had a really really bad day. My phone had been destroyed. (Not by myself) I went into the store frantic and upset. I only had three requests. One of which I knew was asking miracles. 1. I had all my pictures...Read More
sean burns
sean burns -Google user
Edited 4 years ago
Got the new LG G4 here today. Richard was very helpful and overall a great experience. They were not very busy (7pm) and customer service was excellent. Thanks! Update Feb 2021: Bought new One Plus phone. Still great people working there.
Seana Hobbs
Seana Hobbs -Google user
8 months ago
I wanna say thank you.Dio for all your help,you are awesome at what you do and your customer service is outstanding!!!! Someone give this guy a raise.
jessica bearden
jessica bearden -Google user
4 years ago
I went there about a week ago and had Carlos help us out. He was fantastic we had gone a week before to the T-Mobile on Montgomery and Wyoming and the service was friendly but the lady that helped us messed some and in inconvenienced...Read More
K Cummings
K Cummings -Google user
a year ago
Today I had to go to T-Mobile and Frank received me there. He is really kind. 100% recommend T-Mobile. Amazing employees!!
Nina McCracken
Nina McCracken -Google user
4 years ago
My husband's phone had a flashing screen and Courtney help us get into a new phone. Both women working were very helpful and knowledgeable. We love going to this store because of the service.
David C
David C -Google user
7 years ago
My new go to T-Mobile store in ABQ. I've been to a handful of them and never had a bad experience, but this one is just a little bit better than the rest, to include the corporate stores. Brandon here is awesome, does a great...Read More
Jak Wilson
Jak Wilson -Google user
2 years ago
So I been looking for home internet every and couldn't find nothing that could help get internet in my house. I live in a rv so it's hard finding it and I heard about tmobile home internet I got approved to try it out for...Read More
Verda Lucero
Verda Lucero -Google user
a year ago
I visited T-Mobile today and Sergio D gave me the best service anyone could ask for. He went ABOVE & BEYOND to help me
Gay on Koosh (Gaycob Koosh)
Gay on Koosh (Gaycob Koosh) -Google user
3 years ago
This place is the place to go when getting a phone. The employees are awesome and the service is top notch. They have a home internet thing as well, so now Xfinity has some competition. Good stuff T-Mobile.
Sean Wallace
Sean Wallace -Google user
5 years ago
Brittany was amazing, she has great customer service and followed up to make sure I was taken care of. More people like her are needed in today's world. Glad we switched to T-Moble.
Diana Chavez
Diana Chavez -Google user
6 years ago
Cesar Garcia is one of the best Managers I have worked with within my 19 years of being with T Mobile. I will always come to this store to have Cesar help me with all my T Mobile questions and concerns. Great Job!!!!!!
Eric Houston
Eric Houston -Google user
7 years ago
This store is great Chris really knows how to help customers I never have a problem here there very friendly it’s clean and I always feel like family. T-Mobile is great company but this store goes above and beyond for there customers

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly