I am changing my original 1 star to a 5 based on customer service rep Tammie . As stated we have had a problem with scan and go for months. After mutiple visits, phone calls and emails to no avail, we went back one more...
Read MoreI am changing my original 1 star to a 5 based on customer service rep Tammie . As stated we have had a problem with scan and go for months. After mutiple visits, phone calls and emails to no avail, we went back one more time. Tammie (who had tried to help us many times) was the hero of the day! She took the initiative to get us a new membership number ( after we were told by a team lead we could not get a new one for at least a year) Tammie called Synchrony and did all the leg work for getting new master cards. Throughout the entire process, she has been friendly, professional, patient, empathetic, and genuine in trying to solve this problem. She went above and beyond to resolve this. Tammie is the person you want dissatisfied customers to see.Tammie deserves all the praise and a raise!
We have been faithful members of Sam's for 17 years, In Nov. we had to get a new cc . Since then our scan and go has not worked. We have been to the customer service desk multiple times, spoken with the Sam"s help desk in conjunction with service desk. we have taken screen shots of the problem and emailed them to the help desk, deleted the app, deleted cc info etc. My husband opened an account under his name, same problem new day. We went again to the service desk, where a sweet trainee called for a manager to assist. This girl was not helpful at all, when I made the comment, that I was about to quit Sam's her response was "You could do that" Thanks ,but #1 I don't need your permission. I know it is hard to find good help, but this young lady is not doing your store a service. Another associate Yvette was helpful and said this had happened to her as well, she recommended that we call and have them reset the scan and go We will be doing this asap. I will say she was more helpful, concerned and apologetic in the 5 minutes I spoke with her than so called team leader. If this does not work we will be leaving Sam's!
have had a problem with scan and go for months. After mutiple visits, phone calls and emails to no avail, we went back one more time. Tammie (who had tried to help us many times) was the hero of the day! She took the initiative to get us a new membership number ( after we were told by a team lead we could not get a new one for at least a year) Tammie called Synchrony and did all the leg work for getting new master cards. Tammie deserves all the praise and a raise!
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