So I went there yesterday to switch from Sprint to Tmobile, first the line is horrible there's only 3 people and they don't do first come first serve, it's just whoever go close to the associate first then they will assist you. When I finally...
Read MoreSo I went there yesterday to switch from Sprint to Tmobile, first the line is horrible there's only 3 people and they don't do first come first serve, it's just whoever go close to the associate first then they will assist you. When I finally get assist by a associate name Julia Goncalves, I told her I wanted to switch and I'm still under sprint contract she said that's fine because t mobile will pay off my phone and my bill. So I was like oh great! She did the process, she made me call Sprint for my account number and she charge me of $26 for t mobile sim card, she also get my bank account information. All the process has done she put the sim on my phone and it didn't work she called her co worker to ask and they ask me if my phone is unlocked I said no, I clearly said I'm still under Sprint and they mentioned t mobile will pay off my balance there that's why I agree to switch. The other lady said they only do that with Verizon not with Sprint so why in the first place they going to tell me that t mobile will pay off my balance at sprint if they only do that in Verizon. So end of the story I could not switch, got no service from sprint because of transferring, paid my sim card for $26 and mind you when I try to reimburse the $26 they told me that sim card could not be returned. I stayed on that store for 2 hours because they kept on assisting customers while assisting me. I literally cried while I was there because of the hassle I encounter. The lady even told me to come back tomorrow to deal with the manager about me wanting to have back my $26 for the sim. Store number is 4422
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