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Verizon is a cell phone store in Clifton, NJ.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.3
(317 Reviews)
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1
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Ward H. Blackwell
Ward H. Blackwell -Google user
3 years ago
Jackie and Justin were super helpful in a very difficult situation that Verizon customer service didn't want to deal with. They dumped us to a local store that really had nothing to do with my issues. Nor did a local store have any ability …...Read More
Ward H. Blackwell
Ward H. Blackwell -Google user
3 years ago
Jackie and Justin were super helpful in a very difficult situation that Verizon customer service didn't want to deal with. They dumped us to a local store that really had nothing to do with my issues. Nor did a local store have any ability to...Read More
sona raw
sona raw -Google user
2 weeks ago
I recently visited the Verizon store in Clifton and had the pleasure of working with Shanice, and I couldn’t be more impressed! From the moment I walked in, she made the entire process smooth and stress-free. Shanice took the time to listen to my needs...Read More
W. Chiu
W. Chiu -Google user
3 months ago
I ordered phone online as an upgrade, and opted for express pickup at this location. Four days and two calls to customer support later, the status is still in “Processing Order”. I was supposed to get a notification to pick up the order....Read More
Pankit Sutaria
Pankit Sutaria -Google user
2 months ago
Worst ever store. Not at all welcoming. Staff was very rude. Not interested in helping at all. They just wanted to people not come to the store. Verizon should seriously think about training the staff here. Rather than adding new customers this store will make...Read More
Gracy Ayur
Gracy Ayur -Google user
2 weeks ago
This was my first time at Verizon store.I went there because I’m having some issues with my phone. I was waiting there and there was a girl came up to help me. I think her name is Shanice She came up And help me...Read More
Samantha Vargas
Samantha Vargas -Google user
4 months ago
Terrible customer service, the girl working the computer did not seem to care about helping me. Very passive aggressive with her tone. I was looking to buy a new phone, I had just lost mine the day before, I was planning on paying off my...Read More
Sumeet Kaur
Sumeet Kaur -Google user
2 months ago
PLEASE AVOID THIS LOCATION! I visited this store on a Thursday afternoon around 4:50 PM, and I had the worst experience of my life. First, when you enter, there is no clear process for checking in or ensuring that you’re in the queue to be assisted....Read More
William Edelheit
William Edelheit -Google user
2 months ago
Shelving was an exceptional sales person and Verizon rep. He is totally competent, generous with his time. He solved a complex problem quickly while multitasking effortlessly with three customers while he was alone in the store. THANK YOU SHELVIN, BILL EDELHEIT. 29...Read More
Jeremy Soto
Jeremy Soto -Google user
2 months ago
The Manager Alexandra is the most patient and intelligent person ive met in a long time.She stood over 1 hour after closing with us and did everything she could to handle a problem that took nearly 5 hours to solve.She went beyond what shes paid...Read More
Milkywaynightscapes
Milkywaynightscapes -Google user
5 months ago
They charged me $244 to pay off my old phone. Then I still got billed for the phone. I came back here and the managers and sales person refused to help me. They sold me the phone and billed me for paying off the old...Read More
Bev Koumoulos
Bev Koumoulos -Google user
5 months ago
Horrible customer service! My husband and I went to purchase new phones last night. We were assisted by the rudest person I have ever come across, he had us basically doing his job by sending links to our phones to verify and choose what we...Read More
STACY LEA
STACY LEA -Google user
5 months ago
This has to be the worse customer service experience i ever had to deal with. I just came across the Verizon because i was passing the highway and my phone started acting crazy and i just needed help. The sales rep just pushed me off...Read More
Gina Greco
Gina Greco -Google user
8 months ago
I experienced the absolute worst customer service along with a horrific waste of our time at the Clifton route 3 Verizon store on 6/3/24.I highly recommend to anyone seeking a new phone or any other service for that matter to bypass this … More
Stenia Zawadzki
Stenia Zawadzki -Google user
5 days ago
Shanice was able to solve my issue in a fast and friendly way… thank you!
Jolyn OConnor
Jolyn OConnor -Google user
a year ago
My husband and I have made purchases and needed assistance three times over the past month at this location. Each time Andrew gave us the greatest service imaginable. He is knowledgeable, friendly, patient and professional! After our first … More
Jim Lyons
Jim Lyons -Google user
a month ago
Made an appointment and they were ready right on time. Offered the appropriate information and had me on my way.
Kenny Suggs
Kenny Suggs -Google user
5 months ago
.. .so many workers, and i can gimpise why cause traffic volume is crazy. By time I finally sat down, they was able to help me after visiting yesterday for getting all the info I was seeking, they was able to move me along and...Read More
Angel Arroyo
Angel Arroyo -Google user
11 months ago
They lied about prices that would appear on my bill. Gave me and my husband two completely different plans. Took over 4 hours of set up time. I was so unsatisfied I had to call customer support because nothing was set up correctly. Thinking …...Read More
Cathy Oetken
Cathy Oetken -Google user
2 months ago
Everyone is professional, courteous and helpful Jhadir and Shamon were of great service and made sure all of our need were met 😊 …
Karen Ulrich
Karen Ulrich -Google user
4 months ago
Thank you to Alexis and Lucas for helping me with a difficult issue. While I was there almost 2 hours the staff worked professionally and were extremely helpful!!
STACY LEA
STACY LEA -Google user
5 months ago
This has to be the worse customer service experience i ever had to deal with. I just came across the Verizon because i was passing the highway and my phone started acting crazy and i just needed help. The sales rep just pushed me off...Read More
Gina Greco
Gina Greco -Google user
8 months ago
I experienced the absolute worst customer service along with a horrific waste of our time at the Clifton route 3 Verizon store on 6/3/24.I highly recommend to anyone seeking a new phone or any other service for that matter to bypass this low level...Read More
Jolyn OConnor
Jolyn OConnor -Google user
a year ago
My husband and I have made purchases and needed assistance three times over the past month at this location. Each time Andrew gave us the greatest service imaginable. He is knowledgeable, friendly, patient and professional! After our first visit, he remembered us by sight and...Read More
Angel Arroyo
Angel Arroyo -Google user
11 months ago
They lied about prices that would appear on my bill. Gave me and my husband two completely different plans. Took over 4 hours of set up time. I was so unsatisfied I had to call customer support because nothing was set up correctly. Thinking of...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments