My mother went to the store to get her phone swapped but she was informed that she couldn't swap her phone at the costco’s, but one of the workers, Lin was his name, took her phone and informed her that she needed to factory reset...
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My mother went to the store to get her phone swapped but she was informed that she couldn't swap her phone at the costco’s, but one of the workers, Lin was his name, took her phone and informed her that she needed to factory reset her phone, asked her if she had access to all of her apps (she thought he meant social media), and completely wiped her phone of everything. Didn't even check with her if everything was backed up or not. Everything on her phone, all her messages and photos are now gone. Unretrievable. And when the store manager came over to talk to us she seemed annoyed and was bot helpful at all. The least we couldve gotten was an apology and we didnt even get that. I didnt get the store managers name but she was a short hispanic lady i believe, short haircut. This is extremely upsetting to me and my family as there were thousands of photos from family trips and events like graduations and funerals. And we couldnt even get an apology.