I visited this location today as sadly, my father passed away recently, and my mother wanted to make adjustments to the account with her Internet, TV and cell service. A task I certainly was not looking forward to. But that all changed when I was...
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I visited this location today as sadly, my father passed away recently, and my mother wanted to make adjustments to the account with her Internet, TV and cell service. A task I certainly was not looking forward to. But that all changed when I was greeted immediately by Sean. I shared with him the circumstances and he showed great compassion while explaining to me the different plans that might work better for her at 88 years old. He was very well-versed in all of their products, made very good suggestions and went above and beyond to show me how to set it up once I was at her house. He put the streaming device on a monitor and patiently walked me through the entire process, programming it for me so that it would be user-friendly as I am not a whiz nor is she. I also had the opportunity to meet manager Shawn, (ironically, same name, different spelling), who was very friendly as well. I ran into a small snag once I got home. I called Sean and he patiently walked me through the issue and we were up and running in no time. Because of Sean’s knowledge and professionalism, I also adjusted my account while I was there. I will certainly be a customer as long as they continue to employ folks as wonderful as Sean!