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Call Direction Website Reviews

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T-Mobile is a cell phone store in Fort Worth, TX.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1
(188 Reviews)
5
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2
1
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Tee Russell
Tee Russell -Google user
6 days ago
I want to just shout out Lane he was abousoluty fantastic. Help me get my brand new s25+ after having a s10 he made the process super simple an easy. If you go I highly recommend lane and that staff they were perfect!!
walter wek
walter wek -Google user
a week ago
Went to a tmobile because I didn't know how to get my number to work, but the store rep Lane J did an absolutely fantastic job guiding me to transfer phone and helping me get my number as a new tmobile customer this is why...Read More
David Thomas
David Thomas -Google user
a week ago
Great Service folks .. just ask for Rodney, He got you all taken care of ... This place is also great at working with older people to.
Brianna
Brianna -Google user
5 months ago
Came in with questions about upgrading my iPhone. Ramsey was the gentleman helping me and I was very appreciative of his thoroughness. I had a lot of questions and he went above and beyond to answer them. Helped me with the upgrade and showed me...Read More
Sandia 254
Sandia 254 -Google user
7 months ago
I walked in and was immediately greeted with a friendly smile from Angel. I was very nervous getting an upgrade on my phone. Angel was so knowledgeable and answered any questions I had. She explained pricing, trade in and transferred all my info from iPhone...Read More
Elizabeth Rodriguez
Elizabeth Rodriguez -Google user
6 months ago
The customer service at this location is incredible. Everyone I've interacted with has gone above and beyond, especially Luiz! :)
Wendy Guerra
Wendy Guerra -Google user
a year ago
Went in and was immediately helped By Angel. She was so knowledgeable, and friendly! We appreciate, how fast we were able to go in for an upgrade, she went over pricing without confusing us, and even suggested a time to come back in...Read More
Ryan Cormier
Ryan Cormier -Google user
a year ago
A+++! I went to the store to inquire about switching from AT&T. Sebastian is incredibly knowledgeable and walked me through all the options. We made the switch and saved a ton, plus we walked out with brand new iPhones for virtually nothing. Sebastian and Ed...Read More
Alex Chung
Alex Chung -Google user
8 months ago
Juan was very thorough with his help, explaining charges and process. Jonathan was very helpful as well. Thank you both for your time and help
Tony Bushong
Tony Bushong -Google user
2 years ago
My phone stopped charging so I stopped by this T-Mobile store. Luckily, Karen was the customer service representative that was there to help me. Karen took her time and made sure she fixed my phone. She could have easily told me to take the ...Read More
John Koh
John Koh -Google user
a year ago
Sebastian took real good care of me while upgrading my phone. Attention to service and detail didn’t go unnoticed. Customer service was 10/10. Thanks Sebastian!
Jennifer Dishman
Jennifer Dishman -Google user
2 years ago
I placed on order online at Tmobile for an old style, simple flip phone, to replace my 88 year old grandmother's phone that broke earlier that day. It was important that I not leave her without a phone. However, I was having trouble finding a...Read More
jamiekaye30
jamiekaye30 -Google user
6 years ago
We visited this T-Mobile today. It’s been one of the best experiences I’ve had in a long time with any carrier. The environment was pleasant, customers called the employees by name. Every sales person was knowledgeable and pleasant with assisting each person that walked through...Read More
Joe
Joe -Google user
2 years ago
Eve Shepard helped me out with adding a line and getting a new phone. She was very helpful and informative. I would highly recommend her for your needs at this location. She greeted me as soon as I walked through the door and...Read More
Davine Woodard
Davine Woodard -Google user
6 years ago
Dulce was an amazing worker! She was great with explaining everything and the breakdown of pricing. My mom was a first time apple user so it made things so much easier to have someone as welcoming as her! All of the workers were very friendly...Read More
Khadija Al-Haik
Khadija Al-Haik -Google user
3 years ago
This location has been one of our go to favorites. We went in to purchase the new iPhone 13. A gentleman named Chase assisted us. He was extremely kind, friendly, fast, and answered all our questions. We greatly appreciate it and recommend!
Pooldoc
Pooldoc -Google user
4 months ago
TOTAL PROS! The process was flawless and fast. Thx!!
Christopher Fields
Christopher Fields -Google user
9 years ago
Had what I wanted in Stock and we're very friendly. Came to this store instead of a closers one due to good reviews. Only problem I had was that the phone case I bought did not have the screen protector that comes with it. I...Read More
Hannah Nicole
Hannah Nicole -Google user
5 years ago
Great service, came in to get a phone for my little brother for his 5th grade graduation. Juan L. helped tons and was great at asking personalized questions to find the right fit for me. Could’ve watched him talk all day... (:
Carrie Ellingburg
Carrie Ellingburg -Google user
7 years ago
Went in to compare phone specs, not planning on buying a new device....just yet. Was helped by Associate Kodi Raisor. He not only answered all my questions, he went above and beyond, in helping me decide. He was extremely detail-oriented, very honest, while adding up...Read More
Gabriel Baria
Gabriel Baria -Google user
4 years ago
Jorge helped me order a smart watch, and was super patient the whole time while I flip flopped on which one I wanted. After I had ordered it, he got me the tracking info when I couldn't find 2 days later.
Carolyn McCullough
Carolyn McCullough -Google user
7 years ago
The best customer service I had ever experienced. The nice guy help me understand about how things are at the t mobile. He also help me pick the right phone that fits my budget. Thank y'all so much
Max Curtis
Max Curtis -Google user
12 years ago
I moved 5 phone lines from AT&T to T-Mobil for the unlimited Data plan and the fact I can bring my own phones and get the phone plans cheaper. The young man that helped me was awesome in setting things up. There was a problem...Read More
PC2020
PC2020 -Google user
2 years ago
Just got off the phone with Eve and before I forget I wanted to give this T-Mobile store a 5⭐️ Review for having such proffesionalism on how to help their customers in store and on the phone, you guys keep it going and Eve, Thank...Read More
Heighsta
Heighsta -Google user
a year ago
Got me in and out without a problem and without the shady customer care unlike 28th street by Main Street.
Allie Houk
Allie Houk -Google user
8 years ago
Ivan was super helpful in upgrading my phone. I thought they closed at 9 instead of 8 so even though I walked in the door at 7:45 he still willingly and cheerfully helped me out.
unique clemons
unique clemons -Google user
5 years ago
They were very fast and helpful, sticking to the social distancing. Also the workers were very knowledgeable about the best way to save money on our phone device instead of trying to upsell to us.
Tameka Blackshire
Tameka Blackshire -Google user
3 years ago
I must say David was a big help. He was was very nice. If your looking for a new phone carrier I suggest t-mobile and this location.
RJ
RJ -Google user
a year ago
Great friendly staff. Knew exactly how to help discussed other products while resolving my issue.
Breion Phillips
Breion Phillips -Google user
2 years ago
This store gives fantastic customer service! My parents recently visited, and they appreciated the help they received from Laura.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly