I placed on order online at Tmobile for an old style, simple flip phone, to replace my 88 year old grandmother's phone that broke earlier that day. It was important that I not leave her without a phone. However, I was having trouble finding a...
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I placed on order online at Tmobile for an old style, simple flip phone, to replace my 88 year old grandmother's phone that broke earlier that day. It was important that I not leave her without a phone. However, I was having trouble finding a local store that had the phone in stock so I could do same-day pickup.
After checking 8-9 stores, I finally found that this one had the phone. Eureka!
I placed the order online, and chose this store for pick. I was about to call them immediately after, to ask that they please try to rush and get it ready so I could pick it up that day. Before I could even do that, I received notification that my order was already ready!
We made the 30 minute drive, and arrived about 10 minutes before they closed. We were immediately greeted in a friendly manner by two employees. One came to help. I told her I had an online order and she went to retrieve it. We made small talk about my grandmother, and she made sure to have the phone up and ready to run before we left the store. All I had to do was charge it. And, she did it all in about five minutes.
My grandmother was thrilled with the new phone which was very similar to her old, "dumb" phone, but had bigger buttons, and I was able to make the text bigger. I was thrilled to be able to get her a phone so quickly, as I did not want her at home without one.
I was super pleased with the entire process, and could not be happier with the swiftness and friendless of the Tmobile associate we dealt with.