Reviews (616) 447-8200 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Grand Rapids, MI.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.3
(289 Reviews)
5
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1
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Rachel RR
Rachel RR -Google user
2 months ago
I have 2 visit reviews one from today and one from last month. Today I came in with 9 million problems, and Brian was a gd GEM. I didn’t get the after visit survey like I did before; so I wanted to write to make sure...Read More
kurtis bennington
kurtis bennington -Google user
5 months ago
Wow! Great service at this store. Max was amazingly patient with us. He helped me swap out my old phone, and he got all my apps and data transferred easily. All my questions were answered, and he explained all the options thoroughly.
Kristine
Kristine -Google user
6 months ago
Took my new phone in to have the data transferred. Watched Max help a couple of people ahead of us. He was patient, polite and efficient. When it was our turn, he did the job perfectly and quickly. He was friendly and knowledgeable. We...Read More
caydon manhart
caydon manhart -Google user
2 months ago
I worked with sam and she was amazing set up my phone and.hrpled my brother over the phone to get my transfer information, I definitely recommend her and her store
Bianca Devroy
Bianca Devroy -Google user
5 months ago
Samantha was amazing and helped me get a new Apple Watch! Was very fast and kept conversations the whole time!
Mike Carpenter
Mike Carpenter -Google user
6 months ago
Max was fantastic. We came in to switch phones, he was able to do so quickly and overcame some issues for us. He has the perfect customer service demeanor and willingness to help.
Charles Bennington
Charles Bennington -Google user
5 months ago
Worked with max he was quite helpful and fast strongly recommend this store they always have fun and they get things done nice and efficiently
Diamond
Diamond -Google user
Edited a year ago
I had an amazing experience at the T-Mobile store thanks to Lisa, the retail store manager. She was incredibly helpful and went above and beyond to assist me. The rest of the team, including Jeffery, Max, and Kyle, were also kind and patient, making my...Read More
Samantha Williams
Samantha Williams -Google user
5 months ago
top notch service at this location, went in and worked with sam, and she went above and beyond my expectations, highly recommend this location for all your tmobile needs
Dr Rachel Palmer
Dr Rachel Palmer -Google user
8 months ago
We came with questions about switching our cell service from Tracfone to T-Mobile. Kyle answered all questions, did not pressure us to get a plan or phones that we didn’t need. Made several calls to Tracfone…. navigating the switch. We were able...Read More
Tiffany Gonzales
Tiffany Gonzales -Google user
a year ago
We went in today for new phones and the new manger definitely hooked us up!!! She was absolutely fantastic to talk with and she gave us the best deal she could find. And she even got us in and out in less than hour.. It was so...Read More
Maci Chorman
Maci Chorman -Google user
5 months ago
Amazing store and amazing staff !! Highly recommend for all your T-Mobile wants and needs!!
Shandra Scheidel
Shandra Scheidel -Google user
a year ago
I couldn’t be happier with the customer service I received from Lisa and Tarin! They went over and above to assist my daughter and I. I was so confused with my bill and overwhelmed! They worked with me and were able to switch me to an updated...Read More
Timothy Higgins
Timothy Higgins -Google user
a year ago
Kyle gave us quick and easy services. He is a kind and respectable worker explaining everything thoroughly. Big shoutout to him for being an excellent sales representative!
Ron Alt
Ron Alt -Google user
2 months ago
Taylor was excellent with helping me with my new phone.
Marla Fassler
Marla Fassler -Google user
3 years ago
Leah was amazing! Friendly smile, great customer service and knowledgeable in all she did. The staff worked together and helped each other answer questions if one didn’t know for sure. She made the process of upgrading 2 phones enjoyable and funny. ...Read More
Amy Houck
Amy Houck -Google user
2 years ago
Drew helped us switch over multiple lines and it was an easy experience which isn’t usually the case. He was polite, professional, and answered all the questions we had. Everyone else in the store was also extremely pleasant and professional and willing to help. Highly...Read More
Ken Ables
Ken Ables -Google user
2 years ago
It's not always like that when you walk in, it's usually very busy. I happened to get there at the right time, and Sara a new employee was kind enough to help with my mother's new phone, and did a great job. There was a...Read More
Nadia Battles
Nadia Battles -Google user
a year ago
Terin went above and beyond helping me figure out my account. She also got me into new AirPod pros! The store is clean and the Manager Lisa is GREAT! 100% recommend this location!
Diane Fargo
Diane Fargo -Google user
a year ago
Tarin is my Tmobile goddess! We came in with questions and she professionally handled ALL of them. I was very impressed and her personality is definitely friendly and engaging.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly