My family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their...
Read MoreMy family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their kiosk. They had everything on menu like any other Dunkin location except the option for decaf drinks. This was surprising since I’ve never been to a coffee place that doesn’t serve decaf coffee, and unfortunately decaf is the only coffee my dad drinks.
After we placed our order for my sisters and myself, we waited for our dozen donuts and drinks. With my curiosity killing me I had to ask on why they don’t serve decaf coffee. The worker replied saying they DO have decaf coffee, you just order whatever you want on the kiosk and tell us you want it decaf. I thought this was super inconvenient not only for customers but for the workers as well. - Place your order then tell the workers you want “This Drink” decaf and then hope the worker remembers and/or tells the other workers. Seems like a lot of extra steps/work for something that can be easily integrated in the menu on the kiosk.
After waiting a couple minutes I received our donuts and drinks. After arriving back at our room my sisters informed me the drinks were made wrong, with the drink slip clearly saying what needs to be in the drink (the drinks were missing sweet cold foam and cinnamon sugar). I grabbed the drinks and made my way back to Dunkin’.
I went right to the pick up section and told worker the drinks needed to be fixed and I’ll be placing a single drink order that needs to be made with decaf. The worker fixed the two drinks and informed me that they ran out of decaf. I then asked her when will there be more decaf (expecting it to be like 30 minutes for more decaf to be made). She replied tomorrow. It’s not even 9:30am on a Monday and they close at 3:00pm. Very surprised and disappointed with that answer.
After taking the two fixed drinks back to my room, I joined my sisters for donuts and coffee. The donuts were good but can’t say the same for the drinks. The drinks tasted way too strong.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Takeout 
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