DO NOT GO TO THIS TIRE SHOP!!! I went to this shop only because my son had a tire blow out on the freeway and it’s was the only place nearby that was open after 6:00pm. I purchased 4 new tires from this shop and...
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DO NOT GO TO THIS TIRE SHOP!!! I went to this shop only because my son had a tire blow out on the freeway and it’s was the only place nearby that was open after 6:00pm. I purchased 4 new tires from this shop and was told they would arrive by 7:30 the following morning. After paying, I was informed that the tires wouldn’t actually be in until Monday morning(Sunday). When my son went to pick them up, they weren’t in. He was told they would check on the status and call him back, but after several hours, we never received any updates. He called again and was given the same response. After waiting some more, he called multiple times with no answer. Eventually, I called myself and was promised the same follow-up.
Later that evening, my son finally received a call saying the tires had been ordered and would be in by Tuesday morning. However, when he called Tuesday morning, he was told the tires still weren’t there but would arrive later that day. By this point, he had been driving around with a small spare donut tire for three days, which was incredibly inconvenient and unsafe. Because the tires still weren’t there Tuesday morning, I decided to go to a more reputable shop to get new tires.
Finally, Tuesday afternoon, we were told the tires had arrived-after I ended up purchasing 4 more elsewhere. When I went to the shop to discuss the situation, I was shocked to find that the tires were not even what I had been told I was purchasing. I was promised Pirelli tires, but these were not the same brand. When I requested a refund, I was denied. I felt taken advantage of and misled. The lack of communication, delays, and the mix-up with the tire brand made this a very frustrating experience, and I will not be returning to this shop and suggest you do not either.