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Call Direction Website Reviews

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Grainger Industrial Supply is a tool store in West Sacramento, CA.

Grainger Industrial Supply Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4
(34 Reviews)
5
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1
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Aaron Howerton
Aaron Howerton -Google user
5 months ago
I received Great service today from Tim . Very helpful and had a great personality. Made my time at Grainger very enjoyable while shopping for tools .
Eric Stipp
Eric Stipp -Google user
10 months ago
The people answering the phones and giving out quotes have excellent customer service and knowledge for cross referencing parts and equipment. Nice to see Grainger storing info to make quotes and POs efficient thank you. Keep up the good work.
Tammy Sharratt
Tammy Sharratt -Google user
a year ago
Amazing customer service!!! I called to purchase a part for my A/C and had a few questions so I was connected with a gentleman that was able to answer all my questions assuring me that I was getting the correct part. He then connected...Read More
Matt Moua
Matt Moua -Google user
a year ago
The call center representatives are immaculate. They did transfer my call two times, but that was not a bad thing at all. First rep couldn't help me but instead of blowing me off, he offered to transfer me to someone way more knowledgeable and even...Read More
miguel chavez
miguel chavez -Google user
a year ago
Horrible service and way of doing buisness I call the west Sacramento offfice and some one in diffrent city answers i give them correct part # so I can place an order im told that I have to order online . Ive been at...Read More
Huy Pham
Huy Pham -Google user
3 years ago
Grainger saved me 800 dollars from an AC repair guy came to my house to tell me my Airblower is broken and charged me 80 dollars when I already knew that it was broken. The tech on the phone and everyone who work at the call...Read More
Patricia Preston
Patricia Preston -Google user
4 years ago
Great service. Real people and answers to my technical questions within minutes. I tried another company. Hours on the phone with multiple individuals denying direct access to their technical customer service. Make Grainger your first call. I did hear from...Read More
Brian Alaniz
Brian Alaniz -Google user
4 years ago
Staff was great and friendly, I popped in to pick up an online order and they had me in and out of the door in 5min.
Ray Dodd
Ray Dodd -Google user
3 years ago
They had a certain padlock I needed, no one else in town carried it. Super helpful staff. Check them out
Cliff Block
Cliff Block -Google user
7 years ago
If the part number comes up on the computer your in luck. Gone are the days of the employee looking for a different brand or replacement part.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Service guarantee

Planning

check icon Quick visit

Payments

check icon Credit cards