Last year we had two new tires installed on our car. Shortly after, the safety system stopped working - lane keeping, emergency braking, self-driving, etc. The dash lit up like a Christmas Tree!!
After having several shops try to figure out what was going...
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Last year we had two new tires installed on our car. Shortly after, the safety system stopped working - lane keeping, emergency braking, self-driving, etc. The dash lit up like a Christmas Tree!!
After having several shops try to figure out what was going on, the dealer diagnosed it - a wrong-sized tire. Discount had installed a wrong tire.
So here we go, a year later. We went in and talked with Manager Rick Adams. We explained the situation. He took a look at the tires, apologized for all the trouble it caused us, and said the right solution given the wear on them now is to get two new tires. We didn't have to ask, we didn't have to push... he just did the right thing without even a second thought and took care of us. And the tires were in stock so he had us in and out fast.
We've purchased a lot of tires from Discount La Mesa over the years. But that wasn't why they fixed it. They took care of us because it was the right thing to do. And they made us customers for life.
We all make mistakes - it's how they get resolved that matters.
I highly recommend Discount Tire La Mesa.