My student was pressured into buying a violin without the option to try it (she is advanced enough to make her own decisions and would have brought it to me for approval). Ken su’s assistant played them for her and let her only hold it...
Read MoreMy student was pressured into buying a violin without the option to try it (she is advanced enough to make her own decisions and would have brought it to me for approval). Ken su’s assistant played them for her and let her only hold it before saying that this was a good instrument. She came home and did not like the tone and found it to be lower quality than her previous instrument so I accompanied them for a return. Ken su’s assistant lied to me and told me that she had played on it and that the mom seemed happy when she left the previous day and tried to deny them a return. I was asked what took them so long (they bought it before closing the previous day, and it was an hour after opening on the following day when we were all in). The return eventually got sorted out, but Ken demanded that my student’s mom admit that she was wrong, which she only did so he wasn’t more aggressive.
I have a lot of students rent instruments from Ken Su, but this experience makes me unable to continue suggesting this as a viable option. I don’t want my students to be denied the option to play on their upgraded instruments nor do I want employees pressuring them to buy instruments.
Ken later apologized to me in a private message, saying if he knew it was one of my students then he would have pulled out the “good instruments.” Seriously?! Everyone should receive the same quality shopping experience.
Furthermore, I tried posting this several times on yelp and encouraged my student to do the same, but our review was taken down each time. Why can’t we speak openly about what happened?
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